Contact & Support
Any inquiry is welcome, from help with a game to a business idea, a job application or a privacy request.
Email us
info@yabugames.ioOr pick a topic to start an email with the right subject.
Pick a topic
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Game support
A bug, a crash, or a question about ads or purchases? The email opens with a short template for the details that help us most.
Game support FAQ -
Business & partnerships
Publishing, advertising, a collaboration or any other business idea: tell us what you have in mind.
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Careers
Want to make games with us? Apply through our careers page, or send us an email.
Email a job application -
Privacy & data requests
Want a copy of your data, or want it corrected or deleted? Send us a privacy request.
Your privacy rights -
Anything else
Feedback, an idea, a press question or just a hello: we’d love to hear from you.
Game support FAQ
Quick answers to common questions about our games.
A game won't load or keeps crashing
Please try these steps first:
- Close the game completely and open it again.
- Update the game in the App Store or Google Play.
- Restart your device.
- Make sure your device has free storage space and the latest system update.
Reinstalling the game can also help, but it may reset your progress. Still stuck? Contact game support with the details listed below.
Questions about ads
Some of our games show ads, which help keep them free to play. To limit personalized ads, see Advertising and your choices in our Privacy Policy.
If an ad won't close, breaks the game or seems inappropriate, email us the game name, a screenshot and roughly when it happened.
A purchase is missing or I want a refund
If a game offers purchases and one is missing, first try the game's restore option if it has one, then email us with the game name and your store receipt (you can hide your payment details).
Payments and refunds are handled by the store: see Apple's refund help or Google Play's refund policies.
How do I access or delete my data?
Email us with the subject "Privacy request". Our Privacy Policy explains your rights and what to include in your request.
Where can I find your games?
Our Games page lists our current games, with links to the App Store and Google Play. Some of our older games are no longer in the stores: if you have a question about one of them, just email us.
Reporting a problem in a game
The more we know, the faster we can help. Please tell us:
- Game: the name of the game
- Platform: iPhone/iPad (iOS) or Android
- Device model: for example "iPhone 15" or "Galaxy A54"
- OS version: the iOS or Android version on your device
- Game version: shown on the game's page in the App Store or Google Play, or in your phone's app settings
- Screenshot or screen recording: if you can, it helps us a lot
- What happened: what you were doing, and what you expected to happen